Privacy Policy

Effective Date: November 27, 2023

Thank you for visiting https://crmdonebetter.com (the “Website”). Your privacy is important to us. This Privacy Policy (“Policy”) describes how CRM Done Better, a registered DBA of Done Better Initiative LLC (the “Company,” “us,” “we,” or “our”), collects, uses, protects, and shares the information you provide when you use the Website and associated products, features, and services (collectively, the “Services”).By accessing or using our Services, you acknowledge and agree to the terms of this Policy. If you do not agree, you should discontinue use of our Services immediately.

Changes to Our Privacy Policy

This Policy was last updated on the date shown above. We may update it periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons.If we make material changes to this Policy, we will notify you through:

An email to the email address associated with your accountA notice on the Website’s home page or within the ServicesUpdates to this document

Your continued use of our Services after such changes constitutes your acknowledgment and acceptance of the updated Policy.

Information We Collect

1. Information You Provide Directly

We collect personal data that you voluntarily provide when you interact with us, including:

Personal Information: Your name, address, email address, phone number, username, password, and payment details.User Content: Information you upload or share publicly on the Website, such as comments, media, or other submissions.Transaction Information: Payment details and records of purchases made through the Services.Customer Communications: Emails, messages, or calls exchanged between you and our team, including records of phone calls and voicemails.

2. Information Collected Automatically

We use a variety of technologies to collect data about your interactions with our Services, including:

Activity Information: Details about your usage patterns, including pages visited, features accessed, and actions taken.Device Information: Information about your computer or device, including IP address, browser type, and operating system.Location Information: GPS or IP-based location data to optimize your experience and improve service functionality.

3. Aggregate and Demographic Data

We collect demographic and statistical information that does not directly identify you. Examples include age, gender, and usage trends.

How We Use Your Information

We use the information collected for various purposes, such as:

To deliver and maintain the Services, including account setup and management.T o provide customer support and respond to inquiries. To improve and personalize the Services, including analyzing usage trends. To communicate updates, promotions, or offers (only with your consent).To detect and prevent security breaches, fraud, and other unauthorized activities. To comply with legal obligations or enforce our rights under applicable agreements.

How We Share Your Information

We only share your personal information in the following circumstances:

With Service Providers: We may share your information with third-party vendors or contractors who assist us with payment processing, analytics, IT support, and other services.For Legal Compliance: If required to comply with a legal obligation or to protect our rights. In Business Transfers: If the Company is involved in a merger, sale, or other corporate restructuring.With Your Consent: We will share information with third parties if you provide explicit consent for specific purposes.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance user experience and improve our Services. These include:

Cookies: Small data files stored on your device that help personalize your browsing experience.Web Beacons: Tiny graphics that track engagement with emails or web pages.JavaScript: Code snippets used to track activity and improve functionality.

For more information, see our Cookie Policy.

Your Choices and Rights

1. Data Access and Control

You have the right to:

Access the personal information we have collected about you.Request corrections to inaccurate data.Request deletion of your personal information, subject to legal obligations.

2. Opt-Out Options

You can opt out of:

Receiving promotional emails by following the unsubscribe link in our communications.Targeted advertising by adjusting your browser or account preferences.Sharing your data with third parties for advertising purposes.

To exercise your rights, contact us at [email protected].

How We Protect Your Information

We employ a variety of security measures to protect your personal information, including:

Encryption of sensitive data during transmission.Secure servers protected by firewalls.Physical, electronic, and managerial safeguards to reduce unauthorized access.

Despite these precautions, no system is 100% secure, and you provide your data at your own risk.

California and Virginia Privacy Rights

Residents of California and Virginia have specific rights under the CCPA/CPRA and VCDPA. These include:

The right to know what personal data is collected, used, shared, or sold.The right to access, correct, or delete personal information.The right to opt out of the sale or sharing of personal information.The right to non-discrimination when exercising privacy rights.

To exercise these rights, contact us at [email protected].